Refund policy

Overview

  • All sales are final and items are non-returnable and non-exchangeable unless damaged or received incorrect due to our error. Please inspect your order upon reception and contact Image Pointe immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • This store does not accept discretionary returns or exchanges (for example, “I changed my mind” or sizing-only exchanges such as switching from M to L). All sales are considered final. 

Sizing

  • Size charts are available on each product page to help you select the correct size and fit. Please review size information carefully before purchasing.

Damaged, defective, or wrong items

  • If you receive a damaged, defective, or incorrect item that is the result of an Image Pointe error, we will resolve the issue promptly and fairly at our cost. Resolution may include a replacement, repair, or full refund, and will include any necessary return shipping paid by Image Pointe.
  • You must report damaged/incorrect items within 30 days of the order date. Claims received after 30 days may not be accepted.
  • To file a claim, use the online customer service form on our webstore and provide:
    • Your order number
    • Photos clearly showing the damage/defect and packaging (if applicable)
    • A brief description of the issue
  • After we receive your claim and documentation, we will review it and respond with the approved resolution and instructions. Please allow up to 7 business days for review and an additional 5–10 business days for replacement shipment or refund processing once approved.

Customer service and issue resolution

  • Image Pointe is committed to handling customer service complaints arising from store orders promptly and fairly. For any order-related issue, contact our customer service team using the webstore’s online form. If the issue is determined to be our error, we will cover all related costs including return shipping.

Other conditions

  • Items that are clearly used, altered, washed, or missing original packaging may be denied for claim eligibility.
  • Proof of damage or error (photos, order details) is required for all claims.
  • This policy applies only to purchases made through our official webstore.

Questions

  • For help or to submit a claim, please use the customer service form on our website and include your order number and supporting photos.